Ehline Law Firm Personal Injury Attorneys, APLC / Why Won’t California Auto Insurers Disclose Policy Limits in Liability Claims?

Page Updated 12/08/2021

Why Won’t California Auto Insurers Disclose Policy Limits in Liability Claims?


When you register the vehicle with any insurance companies around, the insurer must explain what the insurance policies are all about fully.

You need to be fully aware of the policy limits of that insurance company. So, it is the responsibility of the insurer to advise you as a first-party insureds/claimants of our rights and benefits under an insurance policy as an essential part of claims adjustment.

If the Insurance Company Refuses to Help, Call Ehline Law

  • Understanding How Insurance Policies Work
  • Knowing the Insurance Policy Limits
  • Policy Limits Demands and Settlement Demands

Shortly after a car accident in which a third party suffers an injury and seeks compensation to pay for medical bills from the at-fault driver, a demand for policy-limits information often occurs. Usually, an attorney or public adjuster contacts the insurance company seeking to get them to disclose policy limits.

Persons experienced in the process get policy limit demands, including umbrella and excess. By failing to disclose the information, or if it is only partially disclosed, insurance companies enjoy a tactical advantage of forcing the third-party claimant to negotiate in the dark and make a demand without the benefit of knowing what is potentially available.

In third-party claims, one of the most vital types of information is the amount of money available to compensate the victim. The amount of money potentially available is so important to some liability insurers that they guard this “policy limits” information preventing its disclosure.

Insurance Companies are Not Your Friends

One of the most useful tools for an attorney is a policy limit demand. A timely and well-executed policy limit demand can either settle a case for most clients, for example, in personal injury cases, or can force an insurance company to pay the entire verdict even if that number exceeds the defendant’s policy limit. This can happen when the insurance company refuses to settle the case within the policy limit when it had the chance. This exercise is to provide the liability insurer the opportunity to protect it’s insured from an excess verdict.

Understanding How Insurance Policies Work

Any time you purchase any liability insurance policy, there is always a policy limit in place. That is the maximum amount of money the insurance company is responsible for in terms of losses arising from an incident that triggers coverage.

For example, if you buy liability car insurance with a liability policy that has a $20,000 limit, then, the insurer will pay out only $20,000 to anyone who suffers an injury and vehicle damage in an accident you cause.

If there are $50,000 in damages, the insurance company will not pay the extra $30,000. But, if the judge or jury awards this, you will have to get the rest of the amount from somewhere else.

Knowing the Insurance Policy Limits

The law mandates that drivers have automobile insurance. These policies have requirements for specific amounts. California auto insurance laws require drivers to carry at least the following auto insurance coverage:

  • Bodily injury liability coverage of $15,000 per person/$30,000 per accident minimum;
  • Property damage liability coverage of $5,000 minimum; and
  • Uninsured motorist bodily injury coverage of $15,000 per person/$30,000 per accident minimum.

The driver who causes injuries should at least have the coverage above. Some drivers have policies over these amounts. The coverage they have is most often the maximum settlement amount their insurance company will offer an injured driver.

Traditionally, liability insurance companies have refused to reveal the amount of the policy limits to third party claimant’s pre-litigation, even though eventually they must reveal those policy limit amounts in response to formal discovery once litigation has commenced [see, California’s Judicial Council Form Interrogatories, No. 4.1(e)].

The short answer to the question of when/how a liability insurance carrier operating in California must disclose policy limits information to a claimant pre-litigation is that whenever a California claimant makes a pre-litigation request for policy limits information, an insurance carrier must make a prompt written inquiry to its California insured whether or not to release policy limits information. If the insured provides that they should disclose written consent, the policy limits information to the claimant.

Otherwise, in the absence of evidence of this sort of written inquiry to the insured, if later it gets proved that the case could have settled for, or below, policy limits pre-litigation, and there is an excess of policy limits outcome at trial, the carrier gets placed in jeopardy of bad faith liability to its insured, and potential exposure greatly in excess of the applicable policy limits. Why take that risk?

Therefore, disclosing or not disclosing is the point where an insurance company’s interests and the policyholders may diverge. Whereas nondisclosure favors the insurer’s economic interests, disclosure may serve the policyholder’s best interest because it:

  • Aids purposeful settlement discussions;
  • Is an essential component of evaluating a case;
  • May discourage a seriously injured victim from demanding more than the policy limits; and
  • May prevent litigation.

Policy Limits Demands and Settlement Demands

A demand for policy limits is not a settlement demand; rather, the plaintiff must assert that he or she must settle a case. If the settlement demand is within the limits, the insurer rejects the demand, litigates the case, experiences a judgment in excess of policy limits perhaps.  But what if the insurer refuses to indemnify its own insured for the full judgment? In that case, the insurer invites a lawsuit for bad faith refusal to settle.

Insurance companies are to negotiate in good faith with an injured person and take into account all the details of the case. The long-accepted industry standard is that a fair settlement to a claim is up to, but not above, the policy amount. 

The point of insurance is to cover claims. Companies do not intend to pay beyond the policy. Settlements for policy amounts are usually accepted. Only about 2% of the small number of major motor vehicle lawsuits that get filed in California go to trial. 

Insurers deal with different aspects of claim administration daily. This day-to-day experience teaches that many claimants cannot afford attorneys to litigate on their behalf to force disclosure of the information; consequently, their claims may settle for substantially less than their true value, thereby benefiting the insurer.

On the other hand, some claimants who can afford it may decide that litigation is the most viable option when the insurer fails to provide policy limits.

If you need help with your claim, make sure to reach out to the Ehline Law Firm at (213) 596-9642.

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Downtown Los Angeles Office
633 West 5th Street #2890
Los Angeles, CA 90071
(213) 596-9642
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Los Angeles, CA 90071
(213) 596-9642
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