Marketing for Lawyers BLAWG


Jan 11, 2019

U.S News & World Report Professional Ratings Explained

A peak at our legal help.
Our president and his exceptional helpers?
Our president and his exceptional helpers? The United States News and World Report's abbreviation is "USNWR." For many, it remains a trusted and well-respected resource. For example, you can find attorney, doctor, and college rankings. Since the late 1980s, there have been all types of ranking lists released by this media outlet. There seems to be virtually no way to determine just how persuasive these rankings are. No GOOGLE results exist online when searching the below quotations. “United States News and World report ranking impact.” “United States news and world report impact.” “Who reads United States news and world report.” “United States News ranking impact.” If you fail to use quotations in the search, it will only result in USNWR news that relates to colleges that have lost or jumped rankings in USNWR. By itself, this is an indication of the amount of influence the business has on Google. Also, when researching the ranking impact of USNWR, the specific venture of ranking becomes your focus. College Rankings The USNWR college rankings show up when someone is trying to locate potential colleges online. But the criterion used by USNWR to decide its rankings is questionable. USNWR claims that objective data was used to populate their rankings. But was flawed and subjective information used? The so-called investigators seem to look at the college rankings most often. In 2008 a Journal was released by the American Board Association Journal, which reveals flaws in some of the USNWR criteria used to determine ranks of colleges. The results of the student's potential from law schools then get reviewed. So this is what the selectivity becomes based upon. Undergraduate GPAs, students’ median LSAT scores, and the acceptance rate of law schools is the basis for 20% of USNWR ranking. And the Association of American Law Schools found that many law schools advised students to submit their applications. And this happened even though the schools knew these applicants were unqualified. This process was instigated by law schools to bump up their acceptance rates, which would, in turn, bump up their rank in USNWR as well. So this seems to be another hint of the influence USNWR holds over people. In addition to this, though the GPA of undergraduates appears to be objective, they are subjective. When it comes to the difficulty level, grading scale, and required materials, there is a difference. The difficulty level and the classes remain different. And this remains true even though requirements for course criteria are identical. So the ranking process of USNWR becoming based upon the student’s GPA is the obvious effect. Criteria Examination So the question arises, when it comes to ranking lawyers, how does it work? In September of 2010, USNWR and Best Attorneys presented to the media with their selections for the best lawyers. According to Best Lawyers' website, the most respected and oldest publication of the legal profession's peer-reviews is "Best Lawyers." Many people think being listed on Best Lawyers is a big deal. But ‘The Best Lawyers in America,’ ‘Best Lawyers,’ or ‘The Best Lawyers in Canada,’ don't want you to call yourself the ‘best lawyers.’ And listed lawyers can't even suggest that a non-listed lawyer is not as good as one listed on their site. USNWR Ranking Attorneys Just like USNWR colleges, a similar process exists to rank attorneys on Best Lawyers. The rankings methodology behind the joint venture involved surveying clients of numerous law firms. They also look at marketing, associates, and recruiting officers. And they also study the managers and attorneys of leading law firms. So they asked each person what they thought was vital for clients. Plus, they researched the actual attorneys looking for employment at law firms. Next, they looked at selecting an appropriate firm to refer legal work. According to USNWR, questions on the survey covered reputation information. Allegedly there were six studies to determine the criteria. Below are the six different surveys. And related questions EXIST under the ‘methodology’ section. Fifty-two thousand four hundred eighty clients received client surveys. What was the process used in client selection? Were any of these so-called, selected clients practicing law? Forty-three thousand nine hundred attorneys received attorney surveys, which included all the lawyers listed in Best Lawyers located in the United States. What was the process of selecting attorneys not listed on the site Best Lawyers? Who benefits from being on the Best Lawyers site? How does this not pose a conflict of interest? Two thousand three hundred fourteen marketing officers and 2,322 recruiting officers received a survey. Are the listed attorneys related to board members, recruiting, or marketing officers (nepotism?) So we know law firms hire each of these officers. How does this not pose a conflict of interest? Why weren't these surveys categorized? Eight thousand five hundred ninety-seven firms that had no contact with recruiting or marketing offices received surveys. Were paid advertisers used to assist in the so-called study? Why weren't these surveys categorized? One thousand seven hundred seventy-five summer associates and 2,322 firm associates received surveys. Again, how does this not pose a contact of interest? They Posted Five survey types on their site. It brings to question if there was a 6th survey. If so, what kind was it, who received it, and what information did it hold? In Summary The process for deciding the rank of law firms’ was: Ask “prominent” (whoever this might suggest) citizens located in the law community what they believe the criteria of a good lawyer should be. Based on the responses received, generate, and send surveys that are specific to certain groups in the law community. Not reported is the apparent conflict of interest the surveyed people could have. There is also no proof that the people surveyed didn't help create the survey itself. So use a combination of the following to rank attorneys: a. Data from completed surveys. b. Information that Best Lawyers provided iii. As stated by the USNWR website, Best Law Firms, on top of data gathered from the studies, evaluates around 39,372 well-known attorneys. Most of all, subjective and quantitative factors are the basis for USNWRs rankings. For example, a factor some people consider might be ethics. What is disputable? The process USNWR uses to decide who will get a preliminary and secondary survey. Also, the opinion of these people. What makes it more relevant than people not surveyed? Why are raters with a conflicting interest possibly better than those receiving a survey? How does using advertizers and those with a financial interest in USNWR to rate fellow attorneys not pose a conflict of interest?

Jan 9, 2019

Understanding AVVO

Avvo Attorney Profile
Section of Avvo Lawyer Profile for Michael P. Ehline, Esq.
Section of Avvo Lawyer Profile for Michael P. Ehline, Esq. The Story of AVVO. Attorney Michael P. Ehline of Ehline Law Firm Personal Injury Attorneys, APLC, is one of the first 5000 or so original Avvo members. His partial public profile is above for reference. Michael Britton Avvo founded AVVO in 2006. Formerly, he was an expedia.com executive, according to the AVVO website. He proclaimed that there must be a more efficient way to choose experts besides ‘pay-to-play’ Yellow Pages. At that time, attorneys and physicians frequently used the Yellow Pages as an avenue to advertise their specialized services. Here is an example of an attorney user profile on AVVO. The mission of Avvo is to ensure people have the best opportunity to make sound decisions for vital matters like legal and medical requirements. How is the AVVO Rating Achieved? 1. AVVO lets consumers look at professional information about attorneys. So it includes reviews by clients about specific attorneys. But it also contains peer ratings by other lawyers. 2. Avvo’s includes its lawyer ratings for no cost on its website. An Examination of Avvo’s Criteria and Practices. The process is as follows: 1. With scrapers and other data, AVVO creates profiles of at least 90% of all practicing attorneys. And this includes professional information about the attorney and a rating by AVVO. 2. An attorney has the option of claiming the free profile Avvo creates, and they can edit it as many times as they’d like via the use of their username and password assigned after registration. 3. Once an attorney claims their profile, the choices below are provided: a. Keep the basic profile for free (contains ads purchased by other attorneys). b. Upgrade profile to "Avvo Pro" for a monthly fee of $49.95. (does not contain ads and provides advanced marketing tools). c. Purchased advertisements: d. An attorney ‘Sponsored Listing’ includes a picture the attorney offers, preferred tagline, and the choice of having their rating and customer reviews by Avvo on their listing.  Also, AVVO randomly places sponsored, paid ads on its advice and search sections. These are for consumers to use when they are looking for law services. e. Display advertisements f. A display ad is paid for by the attorney and is placed on the pages for attorney search results, competitor profiles, Q & A pages, and legal guides. (pages for legal advice). Of course, potential clients normally see the paid ads first. The more time an attorney stays on Avvo’s site, the more business from potential clients they are likely to generate. Ironically, Avvo’s site is somewhat like the advertising model ‘pay-to-play’ version of the Yellow Pages. Ironically, that purportedly caused Britton to start the AVVO website, to begin with. AVVO assigns a calculated rating to each lawyer's profile. AVVO’s opinion on the importance of attorneys’ profile information is what these weights reflect. But legal expertise ratings are just the general opinions of AVVO. Ultimately, the smarter and more technical the firm or their SEO guy, the better they rank on AVVO. Similar to Google, AVVO also uses a mathematical algorithm. So it creates ratings from the use of their secret numerical system. The basis used for the Avvo rating is background info. But the weight assigned to the information remains a secret. And this is mainly because Avvo does not want bets made on the rating system. AVVO states they want the reliability. So this is why their inner-workings are secret. But a little reverse engineering can tell you a lot about the AVVO algo. In Summary. Avvo’s attorney ratings come from AVVO'S proprietary, secret system. And various kinds of attorney information get assigned specific weights. The basis of Avvo’s ratings is: Critical factors in selecting an attorney, according to Avvo’s opinion. When provided, attorney information, AVVO delivers the data to the AVVO attorney profile. How the information gets weighted remains secret. Regardless of the weight, no proof exists that attorney information is factual. Information obtained from the internet is not verified, which is not a precise source for getting true information. (online user reviews and even colleague ratings can be faked by use of algo defeating methods, by use of voting rings, etc.) Avvo has demonstrated many cases of researching the experiences of lawyers where the data gathered was a misrepresentation of the attorneys’ information. For example, the specialties provided by attorneys have not been correct. Attorneys are not assessed, interviewed, or met in person when information is collected. The attorneys are being evaluated blindly. The following describes Avvo’s practices: The mission of Avvo is to provide consumers with the help needed to make sound choices when they require legal or medical services. A necessary amount of information about attorneys located in their general area provided to consumers. Of particular interest, the search slows down due to paid ads promoting competing lawyers. Our Closing Opinion: In a world of automated algorithms, Avvo is a smart business model for those wishing to make money off of publicly available attorney information. And they charge a fee to enhance the listings or sell other forms of advertising to lawyer and law offices. For finding an attorney, it is probably better to go online and do a search. That way, you browse the recent verdicts and settlements of the website that you like. Then you can call the attorney who looks good. All online user ratings are suspect. Semi intelligent people can easily fake or game AVVO. So AVVO should not be the last word in your search for the best personal injury lawyer. AVVO is useful if you pay to get your listing on the home page, for example. Other lawyers and consumers may click your enhanced or PRO listing, and drive traffic to your website. So at least this can help your Alexa rating, etc.!

Jan 8, 2019

What Are Problems With Online Rating Sites?

Michael Ehline Swears in To the Bar
I am taking the oath!
I am taking the oath! The Rise in Legal Search on the Internet Examples of attorney rating sites are Martindale, Lawyers.Com, Avvo, and Superlawyers. There are at least 78.1 million people throughout the United States that use the World Wide Web. So, it stands to reason that these people are likely to use the Internet to locate a personal injury attorney. Out of 228 million adult users of the Internet, 93% of them browse local businesses and other types of services. This number includes law services. Such a large amount of traffic has caused an increase in questions. A small industry has taken over legal marketing on the web through attorney ranking sites. What are Attorney Rankings Sites? The popularity of attorney ranking sites has continued to increase over the last several years. Their purpose is to provide people with searching for legal services and professionals. Consumers are hoping for a resource they can trust. These sites generally list attorneys that have the highest qualifications in regards to: Educational background Win / loss record Client satisfaction Various other factors Profit is what drives attorney ranking sites. Some of them employ ghostwriters to put up a copy on other sites in their blog networks. Where Does the Problem Lie? Three attorney ranking sites are the most prominent. Conflicts of interests abound these sites. And the approach used is very questionable. Some sites allow you to ad bid on your competitor's name! (So your picture and NAP Data shows up when someone searches for them.) The validity of the rankings generated on all three sites was debatable. The same is also true for its general operating practices. What are the Results of the Investigation of These Sites? An investigation was decided in August 2011 by ABACE, which is the American Bar Association Commission on Ethics 20/20. In February of 2010, the House of Delegates proposed investigations into the United States News & World Report. Specifically, they wanted to know more about yearly lists of rankings of the top law firms. And this was known as “Resolution 10A.” Also, The New York State Bar Association sponsored this resolution. Unspecified attorney ranking sites received ABACE investigations. Also, interviews by disciplinary agencies, attorneys, consumer groups, bar associations, and other ranking sites took place. But ABACE found no evidence existed that pointed to a widespread problem. So most people figure that attorney ranking sites are genuine. However, there is not nearly enough evidence for this to be definite. ABACE also stated no need exists for the ABA to study, support, undertake, or fund additional resources. One reason for this decision was there just was not an adequate amount of evidence that a pervasive issue exists that would merit the ABA to proceed further. ABACE concluded that the fact that a sufficient amount of evidence did not exist, the expense of employing experts would not be justified. What is The Real Meaning of the Investigation? So ABACE feels without supporting evidence, there must not be a problem. The criteria that rating sites remain adequately researched. And it will cost money to do this, and the ABA probably cannot be the one to do it.

Jan 7, 2019

Understanding "Super Lawyers"

Super Lawyers Profile
Super Lawyers Screen Shot of Michael Ehline
Super Lawyers Screen Shot of Michael Ehline The Story There are a few sites that rate purely personal injury lawyers. But there is one that breaks down the award by type of law practiced. Super Lawyers (SL) is the name of a famous attorney rating service. SL remains different from Avvo in several ways. Super Lawyers does not assign a numerical rating. SL also maintains a printed magazine version. That publication was around before they even had a website. Many attorneys consider Super Lawyers to be a real honor and achievement. It is somewhat of a peer review system. Contrast this with Avvo. AVVO is both a consumer and a peer review system. But SL remains highly recognized in the law field. And this is especially the case if you can afford a full-page ad in the print magazine. Above is a screenshot of the Ehline Law Firm Super Lawyers online profile. Rising Stars? A nomination for being ‘Rising Stars’ may also be in line for Super Lawyers, a choice that is much more selective. A stated above, not only does Super Lawyers provide a rating service. SL publish state and region based paperback magazines. And the content featured in the magazine includes paid ads. But it also offers a list of lawyers and their profiles. Also, you can buy an enhanced user profile on the web version of SL. ABA law schools and lawyers often receive copies of these publications. Their list of publications includes the rosters for ‘Rising Stars.’ That list features the leading 2.5% of attorneys for each state. And the listings for Super Lawyers features the top 5% of attorneys for each state, based on Super Lawyers criteria. Process and Criteria Examination? Super Lawyers generates lists from the four below steps: I. Collecting the Pool of Candidates. Three different ways exist for an attorney to become included in the pool of candidates. Formal Nominations – Attorneys can vote for other observed attorneys in their same state. ‘Safeguards’ exist so the system cannot be ‘gamed’ by attorneys. Allegedly less weight goes to nominating an attorney from a lawyer’s law firm than when nominating an attorney outside their law firm. The process does, however, ultimately give attorneys the ability to nominate attorneys from their firm. Plus, they can nominate family members and friends. According to an article published in a Boston Business Journal, some attorneys feel it is a contest for popularity. It is unlikely that Super Lawyers truly recognizes a ‘back scratch’ process for nominations. It appears they conduct a tremendous amount of research into the personal life and background of attorneys. Super Lawyers prohibits candidates from campaigning for admissions. But who enforces the rules? 2. Star Search – Over 150 sources of data exist. For example, databases, the internet, local and national publications for legal trades. These all help to categorize attorneys possessing excellent credentials. But the sources they use online are not specified. United States News and World Report’s Best Law Firms or AVVO, or possibly even both, are used during selection. So these secret methods remain questionable. A conflict of interest could occur quite easily among employed lawyers when they research candidates. For example, while looking for candidates, they may ‘locate’ a member of their family, a close friend, or a co-worker from their firm. 3. Informal Nominations – There is no weight given to open nominations during the process of rating. However, clients, readers, and lawyers that hold a license in different states can choose to nominate an attorney. The candidate pool is assessed further by Super Lawyers. Presumptively, ‘readers’ do not refer to other lawyers or peers. But until we know for sure, it would be a conflict for Super Lawyers to list participants of open nominations and not reveal ‘readers’ or how they qualify to nominate. I. Assessing the Pool of Candidates. Here are the poolee rating factors: Settlements and verdicts. Transactions. Amounts awarded on cases won or settled. This award could be an indication of the quality of a lawyer. But this may not necessarily be true. Sure, a great lawyer may receive awards for getting clients money. But a horrible lawyer may only receive award amounts of 5 million dollars for an example that is worth 100 million dollars. Clients represented. Past clients are assigned a rating weight. To know the clients that a lawyer represents can help determine how good the attorney is. It can also be a tool to help determine the better a lawyer is and the cost and the demand of a particular attorney. However, it is a valid question as to the amount of weight given to this indicator. Position held within the law firm Experience Community service and pro bono service as an attorney Awards and honors Employment and education background Certifications and special licenses Writings and scholarly lectures Bar activities Other professional activity Other outstanding achievements But this remains a mystery. Like the criteria used by Avvo, no revelation of the weight given to these indicators publicly exists. I. Evaluation of Peers. Out of all attorneys in a specific practice area, the candidates in the pool have the maximum number of points. A ‘blue-ribbon panel’ then rates the lawyers. Attorneys are competing to be ‘Super Lawyers’ also determine candidate admissions. So it looks like a conflict of interest exists. For instance, it would be simple for a blue ribbon panelist to give high ratings to attorneys at their law firm. IV. Selection Process and Publishing Lastly, the size of the firms where the poolees work separates them into categories. Candidates with the most points are selected as Super Lawyers. Super Lawyers: Performs searches on the internet to make sure no matters exist that would have an unfavorable effect on the attorney. SL Checks the standing of each pool candidate against the local licensing authority records. Contact attorneys for confirmation that the information published is correct. Asks pool candidates to provide a statement that they have never been a part of criminal or disciplinary proceedings. The elite ‘Rising Star’ only lists 2.5 attorneys from each state. For an attorney to qualify for Rising Star, they have to either be 40 years old or have been in law practice for no more than ten years. Super Lawyer and Rising Stars use the same selection process. But in this case, there is no Peer Evaluation. Also, attorneys pay for featured ads. And Super Lawyers’ paid ads also appear in their magazine publication. As an aside, SL offers five different ad options. Standard Profile Platinum Profile Impact Listings Display Advertising Online Profiles The content and price of each of these options vary. Advertising is not a basis for choosing attorneys to be a Super Lawyer, according to Super Lawyers. But attorneys who advertise remain more visible within the legal community. Because the terms Best Lawyers and Super Lawyers could be a deceptive advertising tactic, New York State considered revising laws of advertising in 2006. The publisher of Super Lawyers disagrees, of course. But it appears the SUPER LAWYER awardee has better qualifications to win clients’ cases. In Summary Regarding the Process and Criteria used by Super Lawyers The problems they have are similar to Avvo: The opinion of Super Lawyers on what they deem as a good attorney is a basis for the criteria used for Super Lawyers. The weight given to the criteria is not public. Non-Super Lawyers and Super Lawyers can pay for a featured ad in each publication. According to the website of Super Lawyers, both attorneys and law schools alike receive publications. The criteria used are possibly flawed. Super Lawyers appears to ignore possible conflicts of interest.  

Jan 6, 2019

Common Lawyer Marketing Failures

Sign you need a lawyer
Get a lawyer sign
Get a lawyer sign Often, affording a solo or a full-fledged firm depends upon a steady flow of new clients. Under the old model, a fresh law grad would get a job at a firm. Next, the green attorney would learn the ropes. Once trained, the advocate would put out his shingle. Sometimes they may partner up and start an LLC. Often, a paycheck was based solely upon referral advertising. Targeting old clients remains a standard model. And only a small percentage of injury attorneys have had great success in bringing on new clients. These intelligent people will be a guest speaker on the legal seminar circuit, for example. So this includes seminars such as CAOC or CAALA (bother consumer attorney organizations that give out MCLE credits to attendees of conventions, such as those held in Las Vegas.) Other old-school techniques include the Yellow Pages. But attorney advertising mailers with the proper disclaimer are also older methods of the trade. These methods can still be a successful way to reach people. Speaking at the CAALA Convention is still an excellent way for fellow less experienced or funded attorneys to size up trial attorneys with vast experience, to whom they may wish to refer cases. However, this may not always lead to a reliable stream of regular new clients, aka "customers." Don't Make The Same Mistakes as Other Lawyers Solely relying upon these tested, but no less old methods to attract business, can be a colossal mistake with diminishing returns in this age of electronic media. Many older lawyers are still fearful that more aggressive commercial advertising is an ethical quagmire. So they feel it can open them up to State Bar disciplinary proceedings. Other newer agents are usually not too street-savvy or business-oriented, having spent most of their lives in school and college, learning from people who have no clue about what it takes to run a business. Frankly, many law professors and teachers, in general, are hostile to companies as a whole. So new lawyers in particular usually have a cookie-cutter idea of passing the bar and working at a big firm. The problem is that big firms are falling by the wayside. Many reasons exist for this failure. It could be due to over-regulation, taxation, or the high costs and perils of complying with employment regulations. After doing all this, it becomes tough to make a profit. But a forward-looking legal counselor is not content to depend on the old bare-bones methods of attracting potential clients. Of particular interest, there remain at least seven different methods to become leaner and get on track for a brighter future. The caveat here is, you must think outside the box. Customer Targeting. One of the most significant problems with advertising by any business is ensuring that you are targeting the right customers. But a few questions will need to be answered to advertise in the proper format to attract clients. Where do these people go to find information? What websites and distribution would these individuals be expected to read? When answering these questions, the focus should be to reach the person looking for the services of a personal injury attorney. The main point is to get the message out there and have it seen by the right individuals. Promotional Messages. The usual promotion for attorneys is a combination of a picture of a legal advocate, their practice areas, and a slogan. This promotion is in block type advertising or a full-page ad, but this isn’t enough to provide all the necessary information about a law firm. It is wiser not to attempt to give all the needed information in this type of advertising. It is better to use the commercial to promote free and informative information that can be found at the legal advocate’s website or in the office. Then in this educational data or information, the full story of the law firm can be told the reader. Prospects The critical issue with potential clients is that they are not too side-tracked with all the articles the law firm has ever submitted on their website or distribution site and all the history of the law firm. This client is a person seeking specific information involving their particular issues. And they also want to know what options there are legal. This person wants to understand. It is the attorney's job to have materials that will address the type of legal problem the individual has, and that deals with the concerns and frustrations they may be going through. This is the kind of information that will get better results in addressing practice areas. Yes, you must point out what makes you different and suited as a business. But the main thrust needs to be addressing the actual data that the injured person in need of help, for example.  So this must strike as the initial impact when a Potential New Client, or "PNC," click on your website. Market Positioning? It is essential to show your position on what area of law practiced by the law firm or lawyer. The person looking to hire an attorney does not want just general information; they want to know this is an accomplished lawyer. They want someone that practices in the area of the law that they are seeking and in their location. For any advertising campaign to be useful for the law, firm prospects are the main focus. Lawyer Costs and Efforts? It is advisable for attorneys to monitor their costs; lowering costs will not have the result expected. But there is always competition.  And someone else remains ready to outdo your efforts. But in most cases reducing advertising expenses damages legitimacy with current clients. They could believe they may have overpaid for services for a less prestigious attorney. And that will attract potential customers that are not the caliber of claims that you would be comfortable representing. These are known as deal customers who are shopping for the least expensive attorney. But it is better to focus on quality and to provide clients with the right image they want in representation. This image is what gets reflected in their acknowledgment that expert legal advocates earn what they charge. A lot of this is about optics. If your attorney drives a beat-up old Volvo, or a High-end Mercedes, who makes more money? What would a decision-maker at an insurance company think when making an offer which just parked next to the attorney at the JAMS or JDAMS mediation to settle the quadriplegia case? What would your neighbor feel if they saw your lawyer getting out of or into one of those cars? I mean to take it to an extreme if your lawyer wore a nice suit, or tattered jeans, which one are you more likely to hire? Common sense dictates that you have the appearance of being a winner and wreak of success. Advertising Choice Makers Advertising decisions are made in some law firms by a group choice or through social events, and this is not the most successful way to determine how advertising will be accomplished. The most successful way to focus on advertising is to make one person in charge of all decisions; this will allow a specific focus, rather than decisions made in several directions that will not have the power of a targeted advertising campaign. Democracies do not work in general. This system is why you need to choose a republican form of leadership within your organization to make these hard choices, and keep the ball rolling! If they fail, get rid of them and learn this stuff yourself! Priority in Advertising Law firms or legal counselors often center on their specialized areas of the law, rather than promoting their law firm. This information should be what the client is looking for, along with knowing there are quality legal advocates. Law firms that are advertising are vying for new business. To bring in a steady stream of customers, you need to show how you achieve your daily operations. Using the right format and focus on advertising can be entirely successful and rewarding. But when done wrong, it can result in a low-quality client base. Advertising has gone to different heights than just the traditional Yellow Page advertising. And the law firm that wants to reach the most significant percentage of potential clients will find using other methods of advertising rewarding. Stay ethical, and read all of the attorney advertising guidelines here on the California State Bar website. Last but not least, continue your legal education and stay focused on the end goal.